Refund Policy
Last updated: August 2026
This Refund Policy applies to Koutuxia (koutuxia.com) Pro one-time plans and recurring subscriptions. This policy may change; the latest version on the site governs.
1. About Subscriptions
Pro includes one-time 30-day or one-year WeChat Pay / Alipay plans and an Alipay auto-renewing plan through Paddle, plus overseas card / PayPal subscriptions through LemonSqueezy. One-time plans do not renew; recurring plans continue until cancelled. Refunds are handled through the original payment provider.
2. 14-Day Refund Guarantee
Within 14 days of your first purchase or subscription payment, you may request a full refund, no reason required. Once approved, Paddle or LemonSqueezy will return the amount to your original payment method.
3. Cancel Anytime
You may cancel an auto-renewing subscription at any time. After cancelling, you keep Pro access until the end of the current paid period, after which you are not charged again and your account reverts to the free plan. One-time plans need no cancellation and simply expire. Cancelling is not the same as requesting a refund.
4. Used Periods Are Generally Non-Refundable
Apart from the 14-day guarantee above, subscription periods that have already begun or been used are generally non-refundable. We still handle every refund request reasonably and in good faith — for special cases such as duplicate charges or technical faults, please contact us so we can verify and resolve them.
5. How to Request a Refund
Contact szpwqq@gmail.com with your account email, payment date, and order number. LemonSqueezy orders may also use the support link in the receipt; we verify Paddle orders and process approved refunds back through Paddle. Never send complete card details or payment passwords in chat or email.